Shipping policy
Shipping Policy — The House of Niya
Thank you for shopping with The House of Niya! Here's everything you need to know about how we ship your orders.
🇦🇺 Domestic Shipping (Australia)
We ship all Australian orders via Australia Post MyPost Business.
Shipping rates are calculated at checkout based on your order weight and location. Free shipping on all Australian orders over $180 AUD — automatically applied at checkout.
📦 Processing Time
Please allow 1–3 business days for your order to be processed and dispatched (excluding pre-order items or unless mentioned). Delivery timelines may vary during festive seasons or high demand periods — we appreciate your patience during these times! 🙏
📍 Click & Collect
We also offer a click & collect option for local customers. This is available by appointment only — please contact us via chat, email, or Instagram to arrange a pickup time.
📬 Tracking
Once your order is dispatched, you will receive a tracking number via email so you can follow your order every step of the way.
🎨 Product Colours
Please note that colours may slightly vary due to lighting and screen resolution. We always strive to represent our products as accurately as possible.
🌍 International Orders
At the moment, international orders are not available directly through our website. However, we do take international orders via Instagram DM or email or chat option on website.
If you are ordering from outside Australia:
- Message us on Instagram @thehouseof.niya or the contact options in contact us page.
- Share the product screenshot or name
- We will assist you personally with pricing, shipping timelines, and delivery details
This allows us to provide a more personalised experience and ensure safe international delivery. We can't wait to help you! 💕
❓ Questions?
Reach out to us at info@thehouseofniya.com or chat with us directly on our website. We're happy to help! 💕
Thank you.